Branch Manager

• Organize and oversee branch operations for excellent internal and external customer service.
• Maintain well-maintained stock with minimal damages or theft.
• Manage stock, ensuring accurate completion of checklists and capturing into the SMD Operating System.
• Ensure proper placement of stock in designated areas.

• Analyze Business Information from dashboards and reports to implement action plans aligned with the agreed-upon strategy.
• Manage and implement action plans based on analysis of various reports related to outstanding 360 visual transactions, parts removal, asset types captured, inter-warehouse movements, checklists completion, and yard space.

• Oversee auction preparation and delivery to minimize complaints and meet recovery targets.
• Maintain high starting ratios of vehicles for optimal recovery.
• Manage all sales recoveries and cancellations to meet required targets.
• Implement practices to ensure auction standards are met and address any issues promptly.
• Attend to customer queries promptly to generate income-generating resolutions.
• Procure vehicles to sell on the SMD platform, meeting set targets.

• Manage the branch workforce, ensuring optimal performance, attendance, and internal customer service.
• Collaborate with Human Capital Department to manage all "people" related areas effectively.
• Lead in accordance with the Worldwide Code of Conduct and Value Proposition.
• Adapt management style to accommodate a diverse group of employees.

• Act as the liaison for SMD, assisting internal and external customers with any branch-related queries.
• Collaborate with inter-departmental teams to decrease sales cancellations and assist with investigations.

• Ensure compliance, especially Health and Safety measures, within the branch.
• Report and investigate incidents of theft, missing parts, and additional damages promptly.
• Adhere to FIC and POPIA Compliance at all times.

• Build and maintain relations with branch employees, inter-departments, MANCO, suppliers, service providers, and customers.

• Matric Certificate
• Business Management / Related Tertiary Education
• Forklift Drivers Licence
• Drivers Licence
• Advantageous: MIBCO Bargaining Council

• Minimum of 3 yrs’ supervisory experience
• Proven track record of driving vehicle sales
• Operations oversight experience
• Experience pulling diverse teams together to reach business goals
• Comfortable working in an external environment in varied weather conditions
• Salvage industry experience
• Advantageous: Proven track record of working within cross-functional teams, insurance background, management experience

• Vehicle Codes and Description
• Practices of Management
• Health and Safety Compliance
• Existing Standard Operating Procedures
• SMD and Barloworld related policies and procedures

• Sales/New business development
• Computer skills (Microsoft Office)
• Ability to reduce business plan into operational plan
• Excellent written and oral communication skills
• Effective time management, planning, and organization skills
• Ability to interpret numerical information
• People management for driving partnerships
• Ability to work under pressure
• Attention to detail

• Commitment to behaving ethically and in line with organizational values
• Focus on communicating clearly and convincingly
• Focus on getting things done
• Passion for optimizing business performance
• Orientation towards growing and nurturing relationships
• Practical thinking
• Resilience with stress and pressure
• Preference for team working, perseverance, customer-centricity
• Strong drive to growing the business
• Focus on analyzing and solving problems

• A preference for translating strategy into action

Isilumko Staffing