General Manager (Hospitality/Restaurant Industry) - Garden Route
- Knysna, Western Cape
- Permanent
- Full-time
- Oversee all daily operations of the restaurant, including front-of-house and back-of-house functions
- Recruit, train, manage, and motivate staff to deliver outstanding service
- Maintain and implement SOPs for service, hygiene, and quality control
- Monitor financial performance, including budgets, cost controls, and P&L analysis
- Ensure compliance with health and safety regulations, liquor laws, and labour requirements
- Manage stock levels, ordering, and supplier relationships
- Drive marketing initiatives, promotions, and customer engagement strategies
- Handle customer feedback, complaints, and ensure customer satisfaction
- Prepare and present regular operational and financial reports to ownership/management
- Minimum of 3–5 years’ experience in a General Manager role within the restaurant or hospitality sector
- Hospitality Management qualification (or similar) preferred
- Strong leadership and team development skills
- Proven financial acumen and ability to manage budgets and targets
- Exceptional communication and interpersonal skills
- Ability to work flexible hours, including weekends and public holidays
- Proficient in point-of-sale (POS) systems and hospitality software
- Passion for customer service and hospitality excellence
- Hands-on, solutions-driven leadership style
- Calm under pressure and adaptable to a fast-paced environment
- Eye for detail and commitment to quality