Reservations Manager
Proactive Recruitment
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Manage all leisure, corporate, and group accommodation bookings across direct and third-party channels (OTAs, DMCs, tour operators).
- Handle and coordinate event-related reservations, including weddings, private events, and corporate retreats, in collaboration with Sales and Events teams.
- Oversee restaurant reservations for multiple dining venues, working closely with F&B teams to ensure smooth guest experiences (using DinePlan).
- Maintain accurate guest profiles and booking records in the hotels PMS (Protel Air).
- Apply revenue and yield management principles to optimise occupancy and maximise profitability.
- Monitor daily booking trends, adjust inventory and pricing strategies as needed, and contribute to revenue forecasting and reporting.
- Lead and mentor a small reservations team, fostering a culture of excellence and attention to detail.
- Minimum 35 years' experience in a Reservations or Revenue-related role within a luxury hotel or lodge environment.
- Strong working knowledge of Protel Air (or similar PMS) and DinePlan (or similar restaurant booking software).
- Demonstrated experience in event/group bookings and coordinating across departments.
- Solid grasp of revenue management principles and OTA channel management.
- High level of professionalism, communication, and guest service.
- Must have the right to work in South Africa.
- Must be able to travel to the hotel property in the Cape Winelands daily.