Enrolment Coordinator

Cape Town, Western Cape
Permanent
Full-time

30 days ago

The Enrollment Coordinator is responsible to effectively assist prospective students with general and specific queries to ensure successful full-time enrollment the institute of higher education. This includes handling enquiries by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Coordinator is required to provide accurate information to the students by engaging with them to ascertain their individual needs and requirements and to provide the required assistance accordingly.Skills and Experience

Maintain a minimum standard of outbound or inbound calls to prospective students
Achieve speed to lead and contact efficiency metrics
Approach each call with a goal to successfully transfer qualified prospective students to a Higher Education Consultant
Engage with prospective students and Higher Education Consultants
Establish nurturing relationships with prospects based on trust and reliability
Ensure constant follow-up with students and to maintain internal processes
Provide information and best options to students about admissions processes and / or requirements as well as make desired recommendations via the phone or email
Accurately record interactions with each prospective student in OneCRM and within the dialler
Be an active participant in weekly coaching and teem meetings
Engaging in active listening with callers by confirming or clarifying information and assisting them as needed
Be a subject matter expert regarding courses / modules that the tertiary institute offers as well as industry trends
Be professional and polite always
Taking part in training and other learning opportunities to expand knowledge of BPO and the Coordinator role
Adhering to Altron People Solutions (APS) policies and procedures
Maximising the overall customer experience in line with Altron People Solutions strategic objectives in conjunction with the Supervisor

Educational Qualifications:

Minimum matric or NQF equivalent
Tertiary institution exposure advantageous or have any degree
Appropriate combination of education and experience ideal
2 – 3 Years’ customer service experience in an outbound/inbound contact centre environment essential

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