Home Delivery Coordinator - QSR Operations

The Legends Agency

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 25 days ago
Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in MidrandAbout Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.Key ResponsibilitiesMonitor delivery performance metrics (e.g. delivery time, order accuracy)Support store teams with training and process implementationResolve customer complaints related to deliveryRoll out new delivery technologies and third-party integrationsIdentify trends and suggest improvements to increase delivery revenueLiaise with operations to maintain service consistencyAbout You2+ years in delivery operations, logistics, or QSR supportStrong analytical and reporting skillsExcellent communication and problem-solving abilitiesExperience working with delivery platforms and store-level executionProcess-oriented and customer-focused

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