ISP Junior Support Technician - Umhlanga, KZNFull job descriptionJob Title: Support TechnicianAbout Us: 123NET FIBRE is a rapidly growing Internet Service Provider, dedicated to delivering high-quality and reliable fibre Internet solutions to our customers. Our mission is to connect the world with advanced, innovative, and affordable network solutions. We pride ourselves on our exceptional customer service and our commitment to staying ahead of the curve in the constantly evolving world of technology.We are currently seeking a talented and experienced Support Technician to join our team. The ideal candidate will have a strong background in network and fibre equipment configuration, troubleshooting, and maintenance.Job Summary: 123NET FIBRE, a leading Internet Service Provider, is seeking an experienced Support Technician to join our team. In this role, you will be responsible for configuring, installing, and maintaining routers, Wi-Fi devices, Wi-Fi links, and other network and fibre equipment, as well as providing exceptional customer support. The ideal candidate will have at least 2 years of experience in a similar role, a strong understanding of networking and fibre technologies, and excellent problem-solving and troubleshooting skills.Responsibilities:Configure, install and maintain routers, Wi-Fi devices, Wi-Fi links, and other network and fibre equipmentProvide exceptional customer support, addressing inquiries and resolving technical issues promptlyTroubleshoot and diagnose network and fibre-related problemsFollow company rules and regulations to ensure the quality and security of network infrastructureCollaborate with team members to optimize network performance and customer satisfactionAssist with network expansion projects and upgrades as neededMaintain up-to-date knowledge of industry trends and best practicesRequirements:At least 2 years of experience in a similar role, preferably within an Internet Service ProviderStrong understanding of networking and fibre technologiesProven ability to configure routers, Wi-Fi devices, Wi-Fi links, and other network equipmentExcellent problem-solving and troubleshooting skillsExceptional customer service and communication skillsAbility to work both independently and as part of a teamRelevant certifications (e.g., CCNA, CCNP, Network+, etc.) are a plusMinimum education level: Grade 12 /N4 (Matric)Technical Requirements:Configuration of routers (all brands).Able to troubleshoot and diagnose network-related issues.Configuration of Ubiquiti wireless devices.Basic Mikrotik setup and configuration.To Apply: If you are a skilled Support Technician with the required qualifications and experience, please submit your resume and a brief cover letter to jobs@123net.co.za with the subject line "Support Technician Application." We look forward to reviewing your application and discussing the opportunity further with qualified candidates.Job Type: Full-timeSalary: R5 000,00 - R6 000,00 per monthExperience:IT: 2 years (Preferred)
