IT Operations Expert (Contract) - Gauteng/Hybrid - ISB9402723
- Midrand, Johannesburg
- Permanent
- Full-time
Work with cutting-edge Unix/Linux systems and Veritas Infoscale technologies
Multi-platform expertise with OneHypervisor, cloud platforms, and process optimization POSITION: Contract: 01 October 2025 31 December 2028 EXPERIENCE: 8+ Years Operations Environment Experience COMMENCEMENT: 01 October 2025 LOCATION: Hybrid: Midrand/Menlyn/Home Office rotation TEAM: Linux, OneHypervisor Qualifications/Experience
- Degree in Information Systems or equivalent experience / Relevant Unix/Linux/Red Hat certification / ITIL process knowledge and work experience (advantageous) / Minimum 8 years operations environment experience
- Unix/Linux Operating Systems - Proven experience with SUSE environments
- Veritas Infoscale - VCS/VCP qualification in Storage and Availability or equivalent 5+ years service provider experience in Linux environments
- Production Operations - Proven experience in operations or process management in complex production environments
- High-Pressure Management - Tolerance for managing critical incidents in high-pressure environments
- IT Operations Excellence - Extensive experience in standby support and ticket management
- Scripting Proficiency - Terraform, Python, Bash, or PowerShell expertise
- Organizational Skills - Excellent multitasking and decision-making abilities
- PIC Processes - Understanding and adaptation to PIC frameworks
- Standby Operations - Serving as part of standby and MOD team roster
- Performance Monitoring - Develop, implement, and monitor KPIs for operational effectiveness
- Process Optimization - Identify gaps and recommend automation solutions
- Cross-functional Coordination - Seamless operations and escalation resolution
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
- ITSM Platforms - Deep knowledge in ServiceNow or Remedy
- Enterprise Systems - SAP and Oracle management, maintenance, OS patching and monitoring
- Collaboration Tools - Confluence/Jira proficiency
- Leadership Skills - Multi-tasking and team leadership capabilities
- Stakeholder Management - Provider steering and KPI delivery management
- Cloud Services - Public and private cloud experience (Azure, AWS)
- Process Oversight - Oversee and optimize daily operational processes ensuring efficiency and compliance
- Performance Management - Develop and monitor performance metrics and KPIs for operational effectiveness
- Continuous Improvement - Identify process gaps and recommend improvements or automation solutions
- Cross-functional Leadership - Coordinate with teams to ensure seamless operations and resolve escalations
- Strategic Analysis - Analyze operational data providing strategic insights and actionable recommendations
- Resource Management - Manage allocation to meet project deadlines and operational goals
- Compliance Management - Ensure adherence to company policies, regulations, and industry standards
- Documentation Excellence - Prepare detailed reports, process documentation, and training materials
- Operational Excellence - Lead initiatives driving operational excellence and cost savings
- 24/7 Operations - Participate in standby and MOD team roster for critical support
- Incident Management - Handle high and critical incidents in complex production environments