Hospitality Experience Manager - Vacation Rentals - GautengFull job descriptionJob DescriptionAbout Us:Join Estaga, a top-tier Vacation Rental Management company in the USA. We're dedicated to delivering excellent guest experiences and streamlined management for property owners. We are currently seeking an experienced Property Manager/Guest Relations Specialist with fluent English (Level C or higher).Role: This role is perfect for those who are adept at multitasking and are passionate about providing top-tier customer service.Responsibilities:· Assist customers with reservations, amendments, cancellations, and provide detailed property information, including features, pricing, and availability, using the company’s booking system.· Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.· Address and resolve customer issues or complaints to enhance their overall experience.· Communicate effectively with guests regarding maintenance issues and ongoing repair work.· Conduct regular inspections of rental properties to identify maintenance or repair needs and ensure compliance with safety regulations.· Coordinate routine maintenance tasks and emergency repairs, overseeing quality standards and timely completion.· Build and maintain relationships with contractors and service providers for maintenance needs.· Maintain detailed records of all maintenance activities, repairs, and expenses.· Ensure all maintenance and repair work adheres to the company's quality standards.· Manage inventory of maintenance supplies and equipment, ensuring availability.Requirements:· Must have a total understanding of Front Office Operations.· Minimum 2 years of experience as Front Office Supervisor, Manager on Duty.· PMS systems experience.· Outstanding verbal and written skills, with the ability to simplify complex processes.· Proven track record of nurturing and maintaining long-term professional relationships. Past testimonials or references are a plus.· Proficient in handling and resolving conflicts professionally and efficiently.· Independent working style and familiarity with various digital tools and platforms.· Exceptional skills in negotiating terms, prices, and services to achieve quality at cost-effective rates.Job Type: Full-timePay: R23 000,00 - R28 000,00 per monthApplication Question(s):Why are you a great match for this role 200 wordsExperience:property management: 1 year (Required)customer facing role: 1 year (Preferred)Language:Fluent in English (Required)
