Maintenance Manager for Residential Rental Portfolio

• Proactively communicate with contractors, agents and property owners regarding maintenance issues, providing clear explanations, quotes, and updates. Your goal is to provide them with confidence and transparency, ensuring their property is in expert hands.
• Receive, prioritize, and dispatch maintenance requests from tenants and agents promptly and efficiently.
• Build and maintain a premier network of high-quality contractors. Negotiate competitive rates and service agreements to provide the best value for our landlords.
• Oversee work to ensure it is completed to a high standard, on time, and within budget.
• Work closely with the Accounts Department to process invoices, verify billing accuracy, and ensure timely payment to vendors, maintaining clear financial records for each property.
• Emergency Response: Manage and respond to after-hours maintenance emergencies as needed.

• Experience in a property maintenance coordination or a similar role.
• Exceptional customer service skills with a proven ability to manage client (landlord) relationships and exceed expectations.
• A collaborative team player who can work effectively with property management agents and internal departments.
• Technical knowledge is a big plus.
• Excellent organizational and project management skills with the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office suite.
• A problem-solver with a keen eye for detail and a commitment to quality.
• Valid drivers license and reliable transportation.

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