Collections Agent

• The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients.
• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
• Continuously striving to improve the targets set within the department.
• Displaying an understanding of conflict by effectively using conflict-handling techniques.
• Adherence to scripts (opening, content and close).
• Resolving client queries within the prescribed turnaround times.
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management.
• Proactively assessing work processes in order to recommend efficiencies.
• Accurately capturing updated contact information from the client.
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures.

• You have an NQF Level 4 (matric) or higher.
• Advanced Microsoft Excel skills. (advantageous)
• Access to reliable transport to and from Umhlanga.

Ignition Group