Project Manager

• Build and maintain healthy relationships with core business customers assigned to the portfolio, thereby ensuring ongoing business
• Efficiently project manage all assigned projects from start to end to ensure quality delivery within the agreed timelines
• Ensure that learning facilitation takes place and that all requirements are in place to manage effective delivery
• Ensure that all learner’s evidence portfolios are completed on time to the appropriate quality standard
• All learners’ portfolios are assessed on time and meet the unit standard requirements in order to ensure certification. Ensuring that project coordinators contact learners on a regular basis and follow up on their commitments

• Customers are satisfied with the project roll-out and delivery. Measure customer satisfaction during and post the project.
• Hold monthly status meetings with clients and deliver a monthly status report to the clients and Ops Manager.
• Identify possible project risks, communicate, and manage risk proactively, to ensure that the project is not derailed.
• Identify possible up sell opportunities and liaise with the sales team to trigger cross and up-sell.
• Communicate with learners regularly to keep them informed of client expectations and to address possible concerns. Keep the client informed of issues.
• Understand the client’s expectation in terms of delivery from the learners, track performance and communicate progress to the client. Manage any issues or concerns.

• Project Planning, Implementation and Control
• Formulate project plans and involve the necessary role players. Ensure effective resource allocation
• Ensure roll-out plan & learning program timetables are implemented according to schedule. Any authorized changes are made and communicated to all stakeholders involved
• Ensure that logistical requirements of the project are met
• Anticipate and recognize problems, assess alternatives and recommend solutions
• Manage engagement performance versus work plan and budget in areas of responsibility
• Report on project status and progress to the Operations Manager on a weekly basis
• Ensure that project files are maintained according to set standards and that the files contain project checklists which are to be updated real time as delivery occurs

• Prepare close-out report and conduct close-out meetings with clients which should include debriefing in order to ensure continuous improvement.
• Ensure that project documents are filed, cleaned up and archived, either physically or electronically.

• Training and learner materials loaded on the portal are checked a week before training starts
• Facilitator packs are prepared
• Flights, accommodation, car hire & venues are booked

• Facilitators are prepared for and facilitate learning program as stipulated in Project Schedules
• Ensure that quality standards are met and that the relevant policies and processes are adhered to
• Manage the classroom and facilities professionally at all times
• Protect company's intellectual and physical property and assets

• Learner PoE’s is created and kept up to date, if done manually
• Learner evidence is assessed according to the schedule
• Receipt and dispatch of learner PoE’s are tracked, if done manually
• Ensure that evidence collection takes place within the agreed timelines

• Assessments will be carried out as and when necessary, in the correct manner and format as required by the company and Seta ETQA standards, policies and procedures
• Assessments will be completed within the specified timeframes given by management
• Feedback is given to learners as per ETQA requirements

• If the Project Manager is an assessor or moderator, then he/she will be expected to perform moderation duties from time to time, in line with the company and Seta ETQA standards, policies and procedures

• Team-player
• Self-disciplined and motivated
• Positive attitude
• Able to perform under pressure
• Willingness to multi-task
• Service-orientated
• Assist with additional tasks not related to job description, requested by Operations Manager

• Deciding & initiating action
• Working well with people
• Customer centricity
• Good written & verbal communication skills

• Must have successfully completed ODETDP
• Registered Assessor and Moderator
• 5+ years’ experience in project management

Express Employment Professionals