DevOps Engineer

• Provide Level 2 support on internal systems and external integration incidents and queries.
• Take ownership of application and software issues, and work with Development Teams to resolve more advanced issues when necessary.
• Document, troubleshoot and problem resolution steps independently.
• Perform advanced root cause analysis on incidents with comprehensive resolution.
• Prioritization of incidents based on criticality and impact to business.
• Responsible for collaborating with a variety of individuals and teams at all levels within the organization.

• Configure and maintain in-house schedules and scripting.
• Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater for future business demands.
• Effectively manage the integration, manageability and sustainability of hosted or procured system applications.
• Apply governance and compliance principles to protect the interest of the business e.g. management of risks, internal controls, security management, etc.
• Ensure effective 3-month planning for own area of responsibility- ensuring the alignment to the business strategies and the 1- year IT plan.
• Work with colleagues as a technical thinking partner/ peer mentor.
• Prioritization of Service Requests based on criticality and benefit to business.

• Maintain system components and ensure reliable deployment of new features.
• Automate and implement processes.
• Provide value to the business by providing appropriate input regarding best use of technology.
• Effectively manage the design (technical specs), building, manageability and sustainability of in-house applications (SDLC, change control, capacity and performance planning, etc.) and components.

• Rotational after-hours support duty is required to ensure stability of critical business systems and processes.
• Contribute to regular system patching.

• A relevant tertiary IT Degree/Diploma or equivalent.

• 5+ Years experience with Microsoft Communication Foundation (MCF).
• 5+ Years experience with .Net (C#).
• 5+ Years experience with T-SQL (Stored Procedures, etc.).
• Exposure to System Architecture & Technical Design.
• Experience in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners).
• Technical and functional knowledge.
• Expert knowledge of systems development processes (Methodologies, SDLC, Development and Testing techniques).
• Expert knowledge and understanding of the IT industry, especially in relation to Application Development.

• SSIS, SSRS.
• Experience with K2 Workflow.
• Experience in the following languages: ASP.Net.
• MS SharePoint.
• Experience in using Agile Methodology.

• Coaching and learning facilitation skills.
• Ability to think and act systematically and strategically.
• Capacity to collaborate, integrate and facilitate teamwork.
• Self-monitoring, personal management and self-discipline.
• Learning agility and adaptability.
• Business acumen.
• Strong verbal and written communication skills.
• Can work independently and within a team.
• Able to think creatively and innovatively within area of accountability.
• Solution-orientated.
• Ability to work in a cross-functional team across all IT disciplines.
• Able to research/problem solve technical problems through appropriate use of available resources.
• Can ensure optimal efficiency of the solution by proactively seeking opportunities to enhance the effectiveness and efficiency of the solution.

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