Learning and Development Manager - Cape TownFull job descriptionLearning & Development ManagerGrossBoundary GroupAbout the FirmFounded in 2011, CrossBoundary is a mission-driven investment firm committed to unlocking the power of capital to make a substantial return while creating a lasting difference in frontier markets. We take a transaction-centered approach to frontier markets. CrossBoundary provides investment advisory services, having developed a specialized expertise in unleashing investment across all sectors in fragile and frontier markets. Our advisory clients include governments, development finance institutions, private equity firms, Fortune 100 companies, and research institutions. CrossBoundary additionally has three investment platforms dedicated to developing and managing assets in frontier markets. CrossBoundary Energy finances commercial and industrial solar power for African businesses, CrossBoundary Energy Access invests in solar mini-grids to bring first-time power to African communities, and CrossBoundary Educational Infrastructure finances student housing and campuses to meet the demand for education in Africa. Learn more at www.crossboundary.com.Job DescriptionCrossBoundary Group is recruiting a fulltime Learning & Development Manager. You will lead all learning and development initiatives for the nearly 250 team members across the firm, including our biannual performance management process. Outside of performance management, your primary responsibility will be designing, implementing, and championing the CrossBoundary Curriculum. You will work closely with the firm’s senior leadership, including the Partners, Chief People Officer, Chief Operating Officer, and Chief Financial Officer. You will report to the Chief People Officer.CrossBoundary is not a development firm and is not seeking typical development skills. We will look to you to lead, and deliver, a robust learning curriculum for all team members across the firm, that will encourage their professional growth while improving their ability to deliver excellent work.Who We AreCrossBoundary operates in frontier markets that also hold immense investment opportunities. The chosen candidate will play an important role within the firm with the opportunity to make a large impact on CrossBoundary’s growing operations. Team members come from diverse backgrounds, but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.Who You AreExperienced in learning, talent, and performance management at globally operating organizationsSelf-starter who is passionate about building tools and systems that will stand the test of time and work for everyone regardless of context or geographyBelief that learning never stops and is critical to one’s best workWillingness to take on new types of work, even without prior experience or direct supervisionAble to juggle multiple workstreams at once, and ensure everything is delivered on time and to the highest standardsEager to understand critical feedback as a means of improving one’s own workNatural leader and people person who believes in the power of relationshipsWillingness to work and live in a sometimes challenging environmentPrimary ResponsibilitiesLead the deployment of the newly established CrossBoundary Group CurriculumWork directly with Group Partners and other members of Group leadership to revise existing CrossBoundary-created content to reflect best-in-class practices, emerging thinking, and senior leadership’s evolving perspectivesOversee all reading discussions led by senior leaders across the firm, coordinating timing and sharing best practices across sessionsDirect all training delivered by external experts, both through in-person training sessions and online self-directed coursesExtract feedback on all content and trainings, and continuously adapt the Curriculum to reflect that feedbackExpand the CrossBoundary Curriculum to establish platform-specific CrossBoundary CurriculaDesign the Curriculum for each of CrossBoundary Advisory, CrossBoundary Investment Management, and CrossBoundary GroupWork with platform leadership to determine the content needed for each platform’s own Curriculum, while ensuring all material complements the existing Group CurriculumDirect the development of all platform-specific CrossBoundary-created content, partnering with members of platform leadership to capture CrossBoundary’s unique approach, method, or perspectiveAssign and coordinate ownership among platform leadership of all content delivered by CrossBoundary team membersIdentify, trial, and select third party providers for all training delivered by experts external to CrossBoundaryCommunicate each platform’s Curriculum to all platform team members, in such a way that inspires engagement and excitementImplement all platforms’ Curricula, incorporating all content into CrossBoundary’s learning management system and managing delivery of all live contentLead the delivery of CrossBoundary’s biannual performance management processDesign and communicate the timeline for each twice-annual cycle, working in close partnership with the Chief People Officer to detail each stepDefine the Career Management Council for each batch of team members, schedule all sessions, and provide prep materials for each ahead of timeFacilitate all Career Management Council discussions, ensuring consistent review by senior leadership within each batch of team members while balancing completeness with efficiencyDraft summary feedback for every CrossBoundary team member following each cycle’s completion, and ensure all feedback is sharedServe as the point person for all information and access on Engagedly, CrossBoundary’s performance management systemOrganize and execute biannual in-person CrossBoundary Analyst Trainings and CrossBoundary Leadership Trainings, combining established Group and platform-specific CurriculaDevelop detailed agendas for each training, working closely with the Global Head of Administration to coordinate all logisticsWork directly with the Chief Financial Officer to ensure alignment with training budgetsDirect the delivery of all content, managing internal owners and facilitators as well as external trainers to optimize team members’ participation and engagementAct as the point person for each training, communicating all information to attendees before and during the trainingDirect and facilitate all Curriculum-based content planned for biannual in-person CrossBoundary Summits, CrossBoundary’s firm-wide offsite, in partnership with the Chief Operating OfficerEnsure all 200+ CrossBoundary team members’ progress against their CrossBoundary Curriculum requirementsManage all team members’ Curriculum requirements on an ongoing basis through CrossBoundary’s learning management systemAssign all required content to new hires and newly promoted team members, and communicate directly with them to ensure they understand their responsibilities and are aware when they are off trackWork closely with the Chief People Officer to ensure all team members eligible for promotion complete their learning requirements on timeIdentify and implement new learning tools that expand team members’ skills and respond to teams’ requests for additional trainingQualificationsThe ideal candidate will have the following skills and qualifications:Excellent project management skills; ability to juggle and deliver complex projects across contexts and geographiesExcellent people skills; ability to compel and excite team members to prioritize their learning and development beyond their day-to-day workStrong communication skills; ability to communicate and connect with the most senior and junior team members across the firm to deliver on one’s objectivesAbility to think creatively to develop solutions and tools that work for team members with varied experience spread across continentsEntrepreneurial mindset to creatively and independently solve new problems with no established paths or proven solutionsRequired skills and qualifications:At least 5 years of work experience in learning, talent, and performance management at high impact organizationsExperience at globally operating organizations with 150+ team membersPrior experience in developing countries (preferred)LocationPreference for Nairobi, Kenya OR Johannesburg, South Africa OR Cape Town, South Africa OR Lagos, Nigeria. Open to other locations as feasible given time zones and candidate-specific considerations.Equal Opportunity EmployerCrossBoundary is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements in the country where we operate. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to our human.resources@crossboundary.com.wl18bWtoZ8
