Order Processing Coordinator

• Welcome and assist all visitors, clients, and delivery personnel
• Answer and direct phone calls professionally
• Manage visitor sign-in/sign-out procedures and security protocols
• Handle general inquiries and provide information
• Maintain reception area presentation and office supplies
• Coordinate meeting room bookings and visitor arrangements

• Process and file client order paperwork and documentation
• Prepare collection documentation and delivery notes
• Maintain accurate order tracking systems and databases
• Coordinate with sales team on order status and requirements
• Handle order amendments, cancellations, and special instructions
• Ensure all paperwork compliance with company procedures

• Manage client collection appointments and schedules
• Coordinate with warehouse team for order preparation
• Verify collection documentation and client authorization
• Process collection paperwork and obtain required signatures
• Update systems with collection status and completion
• Handle collection queries and resolve documentation issues

• 2-3 years reception or customer service experience
• Strong administrative and filing skills
• Excellent phone manner and professional presentation
• Computer literacy (MS Office, email systems, databases)
• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively

• Previous experience in warehouse/logistics environment
• Knowledge of order processing or inventory systems
• Experience with collection/dispatch procedures
• Basic understanding of shipping and logistics documentation

Professional Recruitment Partners