Commercial Insurance Business Development Manager | Cape Town

• To uphold and support the Group Values of Focus, Resilience, Tenacity, Discipline and Relationships as well as the Company Vision and Brand Promise.

• Outcome 1 - Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture.
• Outcome 2 - Products and services in the retail market which are sold and marketed are designed according to the needs of the customers identified and targeted accordingly.
• Outcome 3 - Customers are provided with clear information and kept appropriately informed before, during and after point of sale.
• Outcome 4 - Advice is suitable and according to the customer's circumstances.
• Outcome 5 - Service is of an acceptable standard and products perform as customers have been led to expect.
• Outcome 6 - Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint.

• All employees have agreed individual objectives which align with the Company/Branch objectives.
• Key Performance Areas agreed in conjunction with manager.
• Formal appraisal against the objectives is completed for each employee on a regular basis per the client's Best Practices.
• Weekly/Monthly/Other Business Review Meetings are conducted with each employee.
• All non-performance and developmental areas are discussed with Human Resources and actions put in place to address.

• Achieves and maintains FAIS requirements for position.
• Keeps abreast of developments relevant to the position.
• Continually works towards further self-development.

• Administration related to job completed accurately and on time.
• Organised, accurate and up to date files kept for each policyholder (Including reinstated and cancelled).
• Current client database is maintained.
• Records and renewals completed accurately and timeously.

• Relationships developed with key customers whether internal (eg Account Executives) or external.
• High level of customer service in line with TCF objectives maintained to facilitate customer retention and new business opportunities.
• Relationships developed with relevant employees in other departments/branches.

• Client base developed by actively networking to identify potential clients.
• Client needs analysed through interviews and/or inspections.
• Features, advantages, disadvantages fully explained to clients and sales closed.
• Best product(s) identified and proposed to client.
• Premiums calculated and payment methods established.
• Premiums, refunds, commissions, adjustments and new reserve requirements calculated using insurance rate standards.

• Risks determined through inspections and/or analysis of data.
• Policy requirements such as documentation and medicals are fulfilled.
• Worksheets prepared for policies and entered into the computer system.
• Initial premiums collected and receipts issued in conjunction with accounts department.
• Insurance agent and accounts department notified timeously of policy cancellations.
• Existing policies and claims updated to reflect changes and underwriter informed.
• Clients notified of any changes by the insurer and vice versa.

• Short-term Insurance qualification.
• RE 5.
• Product Specific Training.
• Class of Business - Commercial and Personal Lines.
• CPD hours in current cycle.

• Eight years in the insurance industry with at least five of these interacting with Commercial, Transport and Personal Lines clients.

• Excellent communication skills.
• Attention to detail.
• Proven sales and marketing skills.
• Negotiation skills.
• High level of administration skills (Filing/record keeping).
• Ability to analyse and take decisions.
• Proficient in Microsoft office suite, specifically Word and Excel.
• Sound knowledge Insurers and insurance products.
• Knowledge of the Insurance industry in general.
• Experience on insurance systems such as Flexi and Cardinal 360.
• Time management.
• Ability to work under pressure.

The Recruitment Council