Spanish Customer Service Representative WFH
- Cape Town, Western Cape
- R22,000 per month
- Temporary
- Full-time
Salary: R22,000 per month
Incentives:
- R1,500 Performance Incentive
- R1,500 Loyalty Bonus (for completing the contract)
- Shift Allowance (for hours worked after 6pm)
Do you speak Spanish fluently and enjoy helping people?We are looking for enthusiastic Spanish - speaking Customer Service Advisors to join a Work from Home team on a seasonal contract. As the first point of contact for our client's premium customers, you'll represent an international brand known for its exceptional service and quality.What You'll Be Doing:
- Act as a brand ambassador, delivering first-class service via phone, email, social media, and live chat.
- Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
- Aim for first-contact resolution, while keeping customers informed and satisfied throughout.
- Work to meet and exceed personal KPIs and service level agreements (SLAs).
- Update customer records with accurate, concise information.
- Raise any operational issues or suggestions for improvement with management.
- Fluent in Spanish (written and spoken)
- A passion for delivering exceptional customer service
- Strong interpersonal and communication skills
- Ability to multitask and work under pressure
- Excellent problem-solving abilities
- Solid IT proficiency
- A team player with a positive, proactive attitude
- Previous customer service experience
- Experience in a contact centre environment
- Familiarity with high-end fashion brands or an interest in fashion
- Experience with CRM systems and online support channels
- Rotational Shifts: 10:00 19:00 or 11:00 20:00
- Shift allowance applies after 18:00
- Work from the comfort of your home
- Competitive salary & performance incentives
- Training and support provided
- Be part of a diverse, dynamic team committed to delivering excellence