IT Support Technician (Network and Server Technology) CT-Perm-Must be based in Paarl and surrounds
Talent Genie
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide technical support to the site as and when needed.
- Be an effective problem solver show initiative, professionalism, be a good communicator, be a quick learner.
- Perform Server Management (Domain, Exchange, AD, File, Print, and Storage) as and when required.
- Good network understanding ability to work with high end vendor equipment such as Cisco, Ruckus, Extreme, Aruba etc. Assist with network design and capacity planning, including setting up of vlans and other network configurations.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Assist with new server systems, applications, and hardware.
- Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
- Prioritize and respond to help desk tickets as appropriate.
- Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
- Provide Voip and ISP support.
- Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
- Develop and maintain server and network documentation as and when required.
- Administer equipment, hardware, and software upgrades.
- Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Perform server and security audits.
- Perform and maintain system backups and recovery via backup software.
- Monitor and test network performance and provide network performance statistics and reports.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Work with the Cape Town based Technology team at customer sites both remotely and onsite.
- Five years work experience
- Has worked at least 2 organisations for 3 years or more. References will be needed.
- Having some knowledge and understanding of the following will be beneficial: Sohos Firewalls, Cisco, Aruba, Ruckus Switches, Networking/VLANs, Ruckus/Aruba/Ubiquiti wireless networks.
- Experienced in installing, configuring, and maintaining all manners of Windows and Linux server hardware and associated network equipment.
- Have some familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
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