Residence Manager
Tower Group
- Cape Town, Western Cape
- Permanent
- Full-time
- Minimum of 6 years' related experience with at least 2 or more years of supervisory experience.
- Student accommodation experience essential.
- Strong Proficiency in relevant computer and software packages i.e. MS Office
- Excellent understanding of Property management and student accommodation procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
- Maintain various management systems in student accommodation service offering
- Build mutually beneficial relationships with all stakeholders of the residence
- Manage all areas of residence
- Manage repairs, revamps and refurbs including reporting
- Conducting inspections, handovers and walkabouts
- Ensure OHS site compliance
- Ensure students adhere to policies
- Asset register and assistance with compilation
- Manager meter reading records
- Manage assistant residence manager and handyman
- Manage sub-contractors
- Manage site operations
- Manage maintenance aspects, BMS and audits
- Assist with reactive and planned maintenance
- Ensure effective management of risk
- Manage student affairs
- Ensure document storage facility secure
- Student management
- Engage students on needs and evaluations
- Formulate and/or advance standard procedures for dealing with a range of regularly occurring types of crises related to the care of students, housing facilities and services
- Assessing incidents of student misconduct to determine appropriate courses of action
- Assist with leasing process
- Assist with application process
- Assist with intakes/Vacate process
- Assist with site coordination
- Assist with compliance and conformity to house rules
- Assist with student life program
- Assist with event management
- Assist with inspection process
- Assist with key handover and register process
- Assist with student mentoring
- Assist with student files and information
- Assist with any other assistance required by management team
- Leases
- Assist with Negotiating certain leases/renewals as prescribed by manager, including parking bays
- Assist with preparing lease documents
- Assist with correct revenue stamping
- Assist with correct signatories in place
- Assist with records tracking of document until completion
- Reports
- Assists with ensuring that accurate student schedules are maintained for each building
- Assisting with vacancy schedule is updated and copied to each member of staff
- Assisting with the compilation and presentation of the above with the building financial details and general information, to form the monthly client report
- Assists with compilation of monthly
- Financial
- Assists residence manager with all aspects on the income and expenditure annual budget conformance
- Full Credit Control function including access control
- Student liaison
- Mentor's students
- Ensure student information and file is up to date
- Checks prospective student details via credit bureau for adverse information
- Ensures that all relevant documents e.g. I.D. book/company registration etc is attached to the application
- Advises student within 24-hour period if their application is accepted or declined
- Confirms initial payment before the lease agreement is drawn up
- Advises Residence Manager - arranges for signage/keys/parking disc etc.
- Amends vacancy schedule
- General
- Broker liaison
- Student correspondence
- Filing/ archiving
- Annual audit preparation
- Student complaints
- Contractor liaison
- Preparation of monthly, annual, and other management reports.
- Assesses and reports on monthly performance against budgets.
- Prepares and motivates consolidated monthly reports for submission to client
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
- Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
- Discusses areas needing improvement.
- Assigns and coordinates personnel.
- Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
- Formulates and implements employee corrective actions as needed.
- Ensures that the work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
- Public Relations: Assistance to the PR / Marketing functions
- Participates in a variety of meetings, committees and teams to communicate information regarding services, programs, areas of opportunity, and information as appropriate.
- Participates in service model goal setting and planning, including short-term and long-term planning.
- Collects and analyzes a variety of data and information across various spectrums of the building as requested.
- Develops and strengthen