Dynamic 365 CRM Consultant

Cape Town, Western Cape
R30,000 per month
Permanent
Full-time

16 days ago

Dynamic 365 CRM ConsultantThe Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions, gather and document business processes and requirements for the project. Assist with architecting the CRM system, related customizations, portals and is responsible for delivering high-quality CRM technical/business solutions.In the role the consultant supports sprint planning, provides updates on progress at daily stand ups and when required works with Process Owners to clarify / amend / create user stories. Dynamic 365 CRMKey Responsibilities:

Leading requirements gathering sessions
Documentation of business processes and requirements
Leading the development of Use Cases and Design document artifacts to effectively convey requirements
Configuration of Dynamics CRM
Test script creation, planning and execution
Training documentation creation
Delivery of on-site and virtual training sessions
Documentation of Data Mapping for integration and migration tasks

Requirements:

Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals
Professional experience of Microsoft Power Platform and plugins
Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions.
Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service.
Strong workshop, facilitation and presentations skills.
Good understanding of DevOps
Good understanding of testing methodologies.
Certifications – Six Sigma, Lean, Agile desirable.
Working proficiency in English required
Clear ITC and clear criminal record

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