Account Manager, New Business, Road Logistics

• Minimum 3 years Key Account Management / sales experience.
• Presentation skills.
• Seek and grow new client base in the logistics market for the allocated Region and meet monthly and annual new business targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base.
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution.
• Proactively manage and monitor and present customer/'s KPI's through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation).
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables.
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen - analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions.
• Ability to continuously review / refine processes to achieve the optimal solution.
• Strong administrative skills with high attention to detail.
• Strong business development skills.

• MS Outlook, Excel, PowerPoint (Intermediate).
• Advanced skill would be advantageous.

• Matric (Essential).

• Seek and grow new client base in the distribution market for the allocated region and meet monthly and annual new business targets that have been set.
• Manage client relationships.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties - daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor's days of clients within the company's requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

DSV