Managed Service Account Coordinator

South Africa
Permanent
Full-time

23 days ago

LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATESPosition : Managed Service Account CoordinatorWorking Schedule : 8a-5p ESTSalary Range : $1800 -$2200/month (the final salary will be determined by the candidate's level of experience and at the discretion of the client)Job Overview:The Managed Service Account Coordinator develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program requirements while exceeding customer expectations through efficient communication, time management, and program knowledge. The Account Coordinator exemplifies superior quality control through thorough communication with contractors and vendors, along with continuous monitoring of profitability levels.This role must conform to all corporate policies and procedures and uphold ethical standards. The Account Coordinator will embody the company’s core values, demonstrating them with the utmost integrity. They will represent the company and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.DUTIES AND RESPONSIBILITIES:

Provides exceptional customer service by being reliable, responsive, and efficient.
Communicates in a professional manner with vendors and customers in a high-call volume environment.
Ensures client documents including client profile manuals are complete, current, and stored appropriately.
Identifies resources needed to implement a work order with a timely and cost-efficient approach.
Creates and executes work orders with appropriate revisions to meet changing needs and requirements.
Manages daily workflow and enforces service quality while adhering to the company’s standard operation procedures.
Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
Assists in continuous development and maintenance of a high quality, cost-effective contractor network.
Possesses a clear understanding of the client program, pricing model, and billing procedures.
Additional job duties/responsibilities as assigned by management.

Required Qualifications:

2 years of experience with telephone communications in a customer service-based environment.
Ability to troubleshoot and resolve client specific problems.
Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
Customer service focus with the ability to respond to requests in a timely manner.
Ability to work in a fast-paced environment with several competing priorities.
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
Outstanding communication and presentation skills (verbal and written).
Proficient in Microsoft Office Suite.

Preferred Qualifications:

Associate's or bachelor’s degree from an accredited university or college.
Commercial and/or Industrial lighting experience.

Somewhere

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