Sales Operations Assistant

• Proactively deal with customer queries, requests, complaints and find resolutions according to company standards
• Execute general sales administrative tasks for the external and internal sales team in a support function
• Ensure accuracy of all data recorded
• Receive, review and enter data into ERP or tracking database according to established procedures
• Communicate with internal and external customers professionally at eye-level via email, phone or other communication channels.
• Administer and file all sales orders to meet financial audit standards.
• Managing the sales backorders and registers.
• Follow up on and constantly monitor progress of backorders and directly deal with internal and external customers.
• Work closely with suppliers, freight forwarders and internal logistics to track progress of items and communicate with clients and sales teams on expected shipping dates.
• Initiate and support delivery, including drop shipments and exports, and installation process to ensure flawless transition from receipt to final delivery of items to clients.
• Assist the sales teams and logistics in managing loan devices in trade.

• Minimum Grade 12.
• 2 – 5 years’ experience in a similar role dealing directly sales administration and customers.
• A qualification in sales and Marketing is an advantage for career development
• Experience in imports and exports advantageous.
• Experience in a fast-paced FMCG or fresh food related industry is beneficial, but not necessary.
• Impeccable administrative skills.
• Strong verbal and written communication skills in English (Afrikaans would be an advantage)
• Attention to detail and diligence.
• Supportive, caring & serving personality.
• Goal driven.
• Self-motivated and able to independently find and execute solutions according to procedures.
• Proven administrative background in a sales or commercial admin function.
• High level of organisational and planning skills, and ability to manage multiple activities simultaneously.
• Good knowledge and skills of SAP B1 or similar ERP systems an advantage.
• Excellent Microsoft Office suite skills, particularly Excel.
• Knowledge of CRM systems and tools.
• Professional telephone and email etiquette.
• High work ethic, integrity, drive, energy and bias for action and customer service .

• R 20 000 – 30 000 per month.

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