From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.Please note, the successful candidate will be required to work UK hours, 09:00 to 17:30, Monday to Friday, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays.MRI Software is seeking a Software Support Analyst to join our team in Cape Town, South Africa. Our Software Support Analysts are responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via telephone and our online system. The successful candidate will need to listen and empathise with our clients and use your troubleshooting skills, positive attitude and knowledge of the software to meet their needs to deliver a consistent professional experience.This role specifically relates to our Qube PM product, in depth training on our systems and infrastructure will be provided.Requirements:Proven experience in a customer facing role (2-3 years)Good interpersonal skills. Patience is essentialExcellent written and oral communication skillsAbility to multi-task and work well under pressureA strong problem-solving skillsetProfessional image and appearanceMust be fluent in EnglishExcellent computer skills and knowledge of Microsoft Office productsEffective time managementPreferences:Knowledge of any MRI productFamiliarity with the property or software industryExperience or knowledge of accounting practicesTechnically proficientAt MRI Software, we recognize our employees. Here are just a few of the perks working in this team offers:Monthly prize draws based on client feedbackSupport-centric giveaways as recognition of hard workWe’re obsessed with making this the best job you’ve ever had!We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event GroupHave confidence in your health with our offered Medical Aid Scheme.Invest in our competitive Personal Pension plan and help set you up for your future.Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement SchemesEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
