Chief Operating Officer (COO)
- Johannesburg, Gauteng
- Permanent
- Full-time
- Remote, Full-time, 40 hours per week
- Working hours: 9 am – 5 pm Eastern time (U.S.)
One of our U.S. clients is seeking a full-time Chief Operating Officer (COO), based in South Africa, to lead and optimize day-to-day operations across the company. As the right hand to the CEO, the COO will own the implementation of internal systems, drive accountability, and oversee cross-functional performance across recruiting, sales, and customer success. This is a high-impact leadership role for someone who excels at bringing structure to scaling teams and freeing up executive bandwidth.ResponsibilitiesDefine and implement KPIs across all departments, with clear reporting frameworksManage and improve customer success workflows and retention processesOwn contract renewal processes and ensure timely executionOversee and support the recruitment team in partnership with the Director of RecruitingWork cross-functionally to align operations with growth and client satisfactionLead special projects and operational initiatives that improve internal efficiencyProvide oversight and direction to marketing efforts until a full-time hire is madeRequirements5+ years of experience in an operations leadership role, ideally in a professional services or recruiting businessProven track record of creating scalable systems and delivering measurable outcomesExperience managing cross-functional teams and driving accountabilityStrong communication and organizational skillsComfortable working closely with a CEO/founder in a fast-paced, entrepreneurial environmentAbility to work standard U.S. hours (Eastern Time preferred)