The Main Purpose of the jobThe successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.Education and ExperienceMinimum 5 years cleaning experience in the hospitality sectorExperience in highly commercial and sensitive markets is compulsoryPeople management experienceProject Management experience in cleaning would be an advantageComputer literateValid drivers license with own vehicleKnowledge, Skills and CompetenciesKnowledge of the Hospitality cleaning sectorKnowledge of South African and industry-specific lawsKnowledge of MS Office; specifically Excel and WordKnowledge of HSEProactive approach and attention to detailProfessionalVery good customer service skillsVery good management skillsExcellent communication skillsAbility to manage and ensure cost remain within the budget and promote costs saving where achievableAbility to draft, extract and analyse reportsExcellent interpersonal and leadership skillsSound administration skillsAbility to adapt to a changing environment and prioritise effectivelyAbility to work flexible hours when requiredKey areas of responsibilityOperational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Clients and business requirementsEfficient SLA management and proactively engage with clients to build long-term, profitable relationshipsEffective and efficient people management ensuring a high performing teamManage environmental safety in line with the client and business strategy
