Account Executive

• Serve as the point of contact for all assigned client account management matters.
• Build and maintain strong and lasting working relationships with assigned clients to enhance client retention and drive new sales through referrals and references.
• Manage the successful implementation of accounts and programmes by cross-selling, up selling and growing the accounts to meet account delivery and financial goals.
• Manage a portfolio of assigned client accounts to achieve long-term success for both the client and the organization.
• Passionately advocate for the client requirements, whilst keeping sight of the need to increase revenue and improve margins for the business.
• Approach the management of assigned accounts in a systematic way by identifying and defining the strategy to develop and grow the accounts profitably.
• Present solutions based on the careful analysis of the current state and an understanding of the desired state the client is looking to achieve.
• Champion change and improvements by driving change and influence future change/projects to support and achieve desired improvements.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales targets.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Manage all facets of the customer retention process.
• Respond to existing clients requests, resolve their queries timely, and aspire to deliver positive customer experience.
• Meet or exceed all KPIs, by monitoring and managing client deliverables within budget and escalating deviations where applicable.
• Focus on process execution to define and improve processes to meet service level expectations (product, price, people, premise, process).
• Coordinate the activities of cross-functional teams to ensure delivery of service levels against client expectations.
• Conduct bi-annual programme and service delivery reviews with the relevant client stakeholders.

• National Senior Certificate or NQF Level 4.
• Bachelors Degree in Sales, Marketing, Business Administration, or related field.

• 1 Year previous experience in a corporate environment or a Sales / Marketing or Marketing Agency environment.
• 1 Year focused Account Management experience.
• 1-2 Years understanding the Administration landscape.
• Experience in the company products and understanding of industry best practices.
• Ability to co-ordinate various stakeholders in the client approval process (budget, concepts, modules).
• Able to communicate client expectations and create the environment for cross functional discussions.
• Knowledge of CRM software / platforms, e.g., Salesforce.com.
• Understanding of sales performance metrics.
• Can manage Change Management, scope creep and clients expectations.
• Ability to clearly communicate goals to the client and create detailed strategic opportunity plans.
• Familiarity with Microsoft Office suite, including frequent use of PowerPoint and Excel.
• Can recognise opportunities for commercial differentiation in consultation with various stakeholders.
• Ability to identify opportunities within the framework of existing contracts.
• Good reporting, and the ability to interpret data.
• Own transport. This position requires travel to clients.

• Project Management Certificate.
• Selling experience across a wide range of products and services.
• Client service level management.
• Previous Account Management experience.

• Good communication and active listening skills.
• Requires conceptual thinking including ability to devise and apply solutions in consultation with various stakeholders.

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