Key Account Manager (Express)

Duties include:

Main purpose of this role is to ensure that the existing clients receive the utmost attention and customer service at all times.
Ensure efficient customer service

Queries are resolved quickly, weekly visits to ensure smooth running of operations. i.e. credits are passed, P.O. D's captured etc
Key Account Manager needs to ensure that all client requests have been attended to by the various departments, whether it is CSD, Accounts or Operations
Key Account Manager must ensure that any potential sales leads are handed to the Sales Department in order for the department to send a proposal to the prospective client and that the new business is secured

Minimum Requirements:

Matric or Relevant Senior Certification equivalent
MS Office Suite (especially Excel)
Knowledge of Parcel Perfect billing system
Minimum of 5 years Customer Service/Sales experience, preferably from the Logistics Industry
Exposure to Courier Systems, Products and Procedures

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