Team Leader Durban

• Computer literate.
• Knowledgeable in terms of the betting types.
• 2 – 3 year’s experience in a Managerial/Supervisory role.

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.

• Cash management within the branch according to defined processes/procedures and minimization of risks, theft/fraud.
• Education team members on FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with the correct floats.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/Admin/HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket no is received from Helpline when processing the claims.
• Ensure the ticket number is received from the Helpline when processing a claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage branch stock control to ensure that there is enough supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

• Ensure that the branch is always neat and tidy according to company standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals/equipment/resources (e.g. TV display of results, Off-line).

• Compliance and adherence to company’s internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct uniform when on duty.

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.

• Manage team member rosters/schedules and ensure the branch is adequately staffed considering busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed.

• Manage team member rosters/schedules considering busy periods, events and operational requirements.
• Ensure all new recruitment documentation is submitted timeously to the Human Resources department.

• Provide good guest service by being friendly, helpful, polite and courteous always.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.

• Good communication and Interpersonal skills.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.
• Excellent presentation and reporting skills.

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