Sales Operations Lead

Umhlanga, KwaZulu-Natal
Permanent
Full-time

1 month ago

Job DescriptionAre you a highly organized, methodical individual who thrives in a fast-paced, people-focused environment where your admin superpowers and project coordination skills are truly valued?We’re looking for a dynamic individual seeking career growth (preferably from an ISP or telecoms background) to take on the role of SALES OPERATIONS LEAD — a pivotal behind-the-scenes powerhouse — to support our sales team with exceptional admin, strategy execution, project coordination, and overall operational efficiency.This is your chance to step into a high-impact role where you'll directly support a dynamic Sales team in executing strategy, streamlining operations, and delivering results that count.PURPOSE:

Oversee all sales operations processes
Support sales team performance & strategy execution
Ensure financial and customer retention goals are met

KEY RESPONSIBILITIES:Sales Team (40%)

Implement and drive sales strategies
Motivate and manage inside and outside sales teams
Monitor KPIs, revenue targets, and customer retention
Handle escalations and act as a backup for Account Managers
Compile detailed sales reports (quotas, pipeline, commissions, etc.)
Lead weekly sales meetings and strategy sessions

Sales Materials & Processes (10%)

Develop internal and external sales materials
Build and improve sales tracking tools and templates
Document internal processes and standard operating procedures

Knowledge & Training (20%)

Stay up to date with industry trends and products
Train the sales team on services, pricing, and new products
Roll out training programs and updates company-wide

Sales & Channel Targets (20%)

Recruit and onboard channel partners
Distribute and track progress of new leads
Align lead distribution with sales targets and channel strategies

Teamwork & Culture (10%)

Foster a collaborative and supportive sales environment
Identify and resolve cross-departmental bottlenecks
Promote continuous improvement and positive team culture

REQUIREMENTS FOR THE POSITION:Skills & Knowledge

Strong Background in ISP/Telecom/IT sales operations
Understanding of the full sales lifecycle
Proficient in Excel, Word, Outlook
Solid understanding of VoIP, Internet Access Services
Knowledge of commercial sales terms (GP, revenue, margin, etc.)
Strong organisational and administrative skills
Excellent client service and communication skills
Experience with budgeting, reporting, and project tracking

Education & Experience

Grade 12 Certificate required
Qualification in Marketing, Business Admin, or similar
Minimum 5 years in sales operations/admin/management roles
Previous leadership experience essential

Watershed Consulting

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