Internal Sales Executive
- Western Cape
- Permanent
- Full-time
Client Relationship Management:
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Build and maintain strong relationships with existing clients through regular communication, meetings, and presentations.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Identifying sales opportunities.
- Closing sales and achieving sales targets.
- Understand clients' needs, preferences, and challenges to provide tailored solutions and maximize client satisfaction.
- Serve as the primary point of contact for client inquiries, issues, and requests, ensuring prompt resolution and excellent customer service.
- Identify and pursue new sales opportunities within the target market or industry.
- Conduct market research to identify potential clients, industry trends, and competitive offerings.
- Develop sales strategies and plans to penetrate new markets and expand the client base.
- Collaborate with marketing teams to develop promotional materials, campaigns, and sales collateral to support business development efforts.
- Creating and maintaining a database of current and potential customers.
- Upselling products and services.
- Researching and qualifying new leads.
- Track sales activities and pipeline progress to assess performance and identify areas for improvement.
- Prepare regular sales reports and updates for management, highlighting achievements, challenges, and opportunities.
- Analyze sales data and trends to identify patterns, insights, and opportunities for optimization.
- Collaborate with external teams, including marketing, product development, and customer support, to align sales efforts with organizational goals and initiatives.
- Provide feedback and insights from clients and prospects to inform product development, marketing strategies, and customer service improvements.
- Coordinate with sales support functions, such as sales operations, finance, to ensure smooth and efficient sales processes.
- Stay updated on industry trends, market dynamics, and best practices in sales and business development.
- Participate in training programs, workshops, and professional development opportunities to enhance sales skills and knowledge.
- Actively seek feedback from peers, managers, and clients to identify areas for growth and development
- Manage the end-to-end sales process, from prospecting and lead generation to closing deals and post-sales support.
- Qualify leads and opportunities based on criteria such as budget, timeline, and decision-making authority.
- Matric
- Computer Literacy
- 2+ years of sales experience in a related industry
- Interpersonal Skills
- Teamwork
- Communications Skills
- Presentation Skills
- Time Management Skills
- Negotiation Skills