Client Support for US Healthcare Account (Medical Billing) - Johannesburg, SA

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

• At least 1 year doing medical insurance and claims
• Experience supporting a client for medical claims, benefits, eligibilities, denials, appeals
• Knowledge in US Medical Billing (Medicare and Medicaid)
• Excellent verbal and written English skills
• Amenable to work from 3:00 PM or later
• Has stable internet connection and ample working space to work from home
• Has back-up internet connection
• Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

• Competitive salary and benefits
• Paid time off
• Performance appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA