Ndebele Speaking Customer Service Agents

Cape Town, Western Cape
R9,500 per month
Contract
Full-time

19 days ago

Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.Experience:

Minimum of 12 months unbroken inbound call centre experience
Customer service experience
Administration experience
Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

Passed Grade 12
Fluent in Ndebele (Read, Write, Speak)
Fluent in English (Read, Write, Speak)
Proficient in MS Office Suite applications
Clear Criminal Record
Available immediately
Fixed Term Contract
Own transport (Advantage)

Key responsibilities may include, but are not limited to:

Answer call and respond to customer requests
Provide customers with product and service information
Identify, research, and resolve customer issues using the in-house operating system
Complete call logs and reports
Assisting irate members and escalate when required to senior agents/team leader
Ensure own productivity levels are maintained, and quality standards are met at all times
Performing daily administrative functions and accurately capturing required information to various CRM systems
Adhere to and support Company policies and practices
Ensure that cases are reviewed and actioned
Monitor Average Handling Time in line with standards
Adhere to work schedule / occupancy and monitoring work flow
Ensure that SLA is adhered to and cases to be completed in agreed SLA times
Maintain customer quality according to set standards and business process
Ensure full compliance to business process, legislation and standard operating processes

Critical Skills/ Competencies:

Excellent communicator with all levels in an organisation (verbal and written)
Solution Driven
Excellent problem-solving and Accuracy skills
Self-starter, motivated, takes initiative and can work independently
Confident in operating in a dynamic environment
Flexibility and agility
Resilient mind-set
Ability to adapt to different situations as they arise (adaptive thinking)
Ability to operate in a team environment
Ability to prioritise deliverable and work load accordingly (good organisational skills)

Salary and working hours:

The salary, R9500
Monday to Friday 08:00 to 17:00
Every second Saturday 08:00 till 12:00

Office Location:

Century City

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number Ndebele in subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Surgo

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