Regional Operations Manager
- Gauteng
- Permanent
- Full-time
- Manage the day to day facility operations including:
- Brand
- Club look and feel
- Facility upkeep
- Brand standards compliance
- Equipment
- Accurate completion of preventative maintenance schedule
- Health and Safety
- Ensure the compliant completion of all Health and Safety related matters within the facility.
- Member Resolution
- Manage and resolve all member queries relating to the Operations department
- Member interaction
- Engage with members in a friendly and professional manner as per company standards
- Employee Development
- Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
- Staff Retention
- Manage staff performance and morale to build a lasting and effective team
- Net Member Movement (NMM)
- Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.
- Controllable Cost
- Manage and monitor all consumable stock control within the facility..
- General Management experience - sales and operatinal
- Able to manage a multi-disciplined team
- Passion for standards and cleanliness
- Experience in fitness/related industry advantage
- Able to work at peak times (including evenings and weekends) essential.
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