Senior Manager Operational Transformation and Optimization

• Minimum of 15+ years of experience in IT Service Operations and/or Support functions
• Minimum of 10+ years of experience in technology covering Fintech, Financial Services, insurance, banking, mobile money
• Minimum 5+ years of experience in scaling up organizations and driving the change.
• Strong leadership and team management skills.
• Excellent knowledge of ITIL best practices and their application in IT operations.
• Ability to establish and manage robust IT processes and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to drive continuous improvement and innovation within IT operations.
• Strong organizational and project management skills.
• Ability to develop and maintain KPIs to measure IT operations effectiveness.
• Customer-focused mindset with a commitment to delivering excellent service.

• 4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree
• MBA with focus on IT Service Delivery
• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred)
• Lean Six Sigma (Green Belt or Black Belt)
• COBIT Certification
• PRINCE2 / PMP Practitioner
• TOGAF® Certification
• CGEIT (Certified in the Governance of Enterprise IT)

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