Telesales Agent

• Matric/ Equivalent Qualification
• 2-4 Years of Telesales Experience
• Inbound and outbound sales experience
• Customer Service Principles
• Business Communication Skills (written and verbal)
• Sales Principle

• Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi-channel claims handling end-to-end
• Maximise Cash Sales by chasing every available lead and converting leads into sales in line with the Company Strategy
• Ensure understanding of the customer needs through effective communication with customers, the tenacious and energetic pursuit of viable glass solutions, and active objection management toward securing a sale that relieves the glass problem and secures a sale for business
• Ensure compliance to admin Standard Operating Procedures, and system process flow requirements by timeously/real-time updating info, sharing information, preparing reports and supporting submissions, and highlighting opportunities that may grow business
• Enable teamwork, collaborative work practices exceptional contribution, and great performance delivery through impeccable self-management, self-discipline, behavior driven by corporate values, and a hunger to satisfy customer glass needs
• Maintain established and professional networks with key stakeholders to ensure business continuity

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