German Customer Service Remote
- Cape Town, Western Cape
- R25,000 per month
- Permanent
- Full-time
Woodstock
Full-time
24/7 Environment
Salary: R25 000. 00 Per MonthAbout the Client:
Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.About the Role:
Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!Why Work for Them:
- Stay updated and expand your knowledge;
- A great environment that encourages growth and learning;
- Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.
- Handle customer inquiries about TV and mobile products via email and chat;
- Troubleshoot and resolve technical issues;
- Keep accurate records of customer interactions;
- Stay informed about product updates and features;
- Ensure software updates are compatible with devices;
- Process repair orders and provide warranty information.
- Minimum 6 months in a similar role;
- Strong problem-solving skills;
- Excellent written English;
- Proficiency with computers and software systems;
- Independent and goal-oriented;
- Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.