Inbound Debt Collections Consultant
- Cape Town, Western Cape
- Permanent
- Full-time
- Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating the relevant collections systems.
- Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
- For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
- Negotiate settlements to receive payment on a certain percentage of the debt,
- Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
- 1-2 years debt review, debt consolidation or sales experience
- Must have worked on international campaigns
- Highly proficient in English, written and verbal.
- Must have a neutral accent.
- Must have knowledge of debt collection techniques
- Have sound negotiation skills
- Basic salary of R7500, increased to R8500, after your first month with us
- Highly competitive commission structure over and above the R8500 basic salary
- Transport is provided as you will be working USA hours, 3pm to 4am
- Fantastic growth opportunities
- Expand your knowledge of the global markets