Customer Software Support Consultant (Hospitality POS)

• Experience in software support or training, preferably in hospitality or POS systems.
• Strong understanding of hospitality operations and stock management.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple client accounts.
• Willingness to travel for onsite training and support.
• Flexible availability including evenings and weekends.
• Technically proficient with a passion for customer success.
• Previous experience as a restaurant manager is beneficial.

• Deliver onsite and remote training sessions on POS software functionality.
• Train clients on stock control features including gross profit calculations, markups and inventory tracking.
• Educate internal staff on new software features and updates across all product lines.
• Audit client data to ensure accuracy and effective system usage.
• Build and maintain professional relationships with clients.
• Configure and set up client databases according to business requirements.
• Provide hands-on support during new business launches including go-live assistance and post-launch follow-up.
• Be available for after-hours support during critical onboarding phases.
• Maintain detailed records of client interactions, training sessions and support tickets.
• Participate in software testing and share feedback with the development team.
• Assist clients with troubleshooting and resolving software issues via phone, email or remote access.

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