IT & AI MANAGER

• Relevant Qualifications (Degree or Higher)
• 7+ years of experience in IT leadership, digital transformation.
• 1+ years AI-driven automation.
• Proven ability to balance operational IT needs with long-term strategic goals.
• Experience managing ERP systems (SAP Business One preferred) and POS (Cistech).
• Strong understanding of AI, automation, and business intelligence technologies.
• Excellent leadership and people management skills, with experience overseeing IT teams.

• Develop and execute an AI roadmap aligned with business growth, focusing on automation, data analytics, and process optimization.
• Identify and implement AI-driven solutions to enhance sales, CRM, inventory management, pricing, finance, and distribution.
• Leverage AI capabilities to improve decision-making, predictive analytics, and operational efficiency.
• Ensure AI solutions integrate seamlessly with SAP Business One and Cistech POS.
• Ensure maximum utilization of SAP Business One & Cistech POS, identifying areas for enhancement and automation.
• Optimize technology investments to reduce costs, improve efficiency, and drive innovation.
• Stay updated on AI trends and emerging technologies to maintain companies competitive edge.
• IT Infrastructure & Systems Management

• Manage company-wide IT infrastructure (networks, servers, cloud solutions, security).
• Ensure high availability and security of ERP (SAP Business One), POS (Cistech), and other mission-critical systems.
• Lead the planning and implementation of system upgrades, integrations, and new technology solutions.
• Implement and maintain robust backup, disaster recovery, and business continuity plans.
• IT Operations & Support

• Oversee the day-to-day IT operations, ensuring all technology functions run smoothly across locations.
• Establish and enforce IT policies, procedures, and standards to ensure security, compliance, and efficiency.
• Support and troubleshoot IT system issues, minimizing downtime and improving user experience.
• Work closely with department heads (sales, finance, operations) to understand technology needs and implement solutions.
• Vendor & Stakeholder Management

• Manage vendor relationships, ensuring cost-effective and high-quality service delivery.
• Negotiate service level agreements (SLAs) and oversee performance monitoring.
• Collaborate with stakeholders across the company to align IT initiatives with business objectives.
• Communicate IT initiatives, project updates, and system changes effectively across departments.
• Asset & IT Budget Management

• Oversee IT asset management, ensuring proper tracking, maintenance, and lifecycle management.
• Manage IT budgets, project costs, and investment planning.
• Ensure effective licensing and software management across all business units.
• Develop a structured process for evaluating and approving new technology investments.
• Team Leadership & Growth

• Lead, mentor, and develop the existing IT team (currently two junior IT staff).
• Define and hire key roles to support company's expanding digital and AI initiatives.
• Foster a culture of collaboration, continuous learning, and innovation within the technology department.
• Conduct performance evaluations and ensure the team meets KPIs and strategic objectives.

Tower Group South Africa (PTY) Ltd