Telesales Agents Durban

• Meeting and exceeding daily cold calling
• Deliver excellent customer service
• Carry out accurate and efficient sales related administration
• Liaise effectively with students.
• Generate sales through telephonic consultation and face-to face consultation.
• Proactively pursue sales by tele-canvassing and phoning past students for further courses.
• Conduct interviews with potential students
• Record prospective student details from each enquiry.
• Telephone no shows for courses allocated
• Email, post and fax information to potential customers
• Capture Leads on CRM system

• Answer switchboard and telephone within three rings
• Assist at the front counter.
• Conduct telephone feedback when required.
• Report any complaints heard from the students to Management.
• Record prospective student details from each enquiry on CRM.
• Email, post and fax information to potential customers when required.
• Send welcome letters and thank you letters to learners as and when required.

• Generate sales through telephonic consultation
• Pursue sales by tele-canvassing and phoning past students for further courses
• To make an average of 150 sales calls per day
• Generate 10 appointments daily
• To confirm appointments made.
• To accurately report output daily.

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