Maintenance Manager - Protea Hotel - KimberleyFull job descriptionJob Number 24044803Job Category Engineering & FacilitiesLocation Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.OR2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.CORE WORK ACTIVITIESManaging Engineering Operations and BudgetsManages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.Ensures regulatory compliance to facility regulations and safety standards.Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.Develops specifications and requirements for service contracts and administers such contracts to support building needs.Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.Ensures fire crew has complete understanding of all procedures, equipment and alarms.Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.Conducts guest room and common area inspection to ensure guest satisfaction.Inspects and evaluates the physical condition of facilities in order to determine the type of work required.Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.Selects and orders or purchasing new equipment, supplies, and furnishings.Manages parts and equipment inventory. Maintaining Property StandardsEnsures building and equipment licenses and certifications are current.Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).Ensuring Exceptional Customer ServiceDisplays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.Empowers employees to provide excellent customer service.Establishes guidelines so employees understand expectations and parameters.Ensures employees receive on-going training to understand guest expectations.Observes service behaviors of employees and providing feedback to individuals and or managers.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.Strives to improve service performance.Conducting Human Resources ActivitiesIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.Ensures employees are treated fairly and equitably. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
