Technical Advisor
- Johannesburg, Gauteng
- Permanent
- Full-time
Reference Number RCL250708-1
Company RCL Foods
Job Title Technical Advisor
Functions Customer
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
Job DescriptionAt RCL FOODS, we are driven by a purpose that goes beyond business. Our commitment to "We grow what matters" reflects our dedication to nourishing lives, communities, and the future. As a leading player in the Food Manufacturing industry, we pride ourselves on delivering high-quality products and making a positive impact.As we continue to grow, we are seeking a highly skilled and experienced Technical Advisor. This role will be based in Johannesburg and will report to the Regional Technical Advisor.RCL FOODS would require you as the Technical Advisor to:
- Provide bakery training /advice to customers.
- Problem solve on product or process in the bakery environment.
- Work closely with the technical team to ensure correct preparation of product at the customer outlets. Implement extension of product recipes and innovation.
- Provide support in complaint handling, Key account activities such as trade shows and golf days.
- Matric
- Marketing and sales degree or diploma.
- Formal training experience to both individuals and groups.
- 3 – 5 Years bakery operational/ production experience.
- 3 – 5 Years Craft and Retail Baking experience.
- Valid Code EB drivers’ license
- Provide formalized training aligned to the Outlet Targeting Model, at an agreed ranked coverage.
- Continued training of staff and demonstration of product range across all RCL Divisions.
- Compiling training plans for customers.
- Carrying out a training needs analysis in store based on process and product.
- Problem solve on product or process in the bakery environment.
- Accurate record keeping of trainings completed.
- Works closely with technical team in aligning implementation of innovation and new product development.
- Works with customers to demonstrate extension of products to meet their consumer’s needs.
- Demonstrates the quality and advantages of the RCL Foods products towards potential and existing customers. Provides costings and yield results from test bakes.
- Understand and present intrinsic product benefits aligned to profiled Outlets; according to RCL strategy.
- Preparation of all samples required timeously; before scheduled demonstrations and/ or on-site preparation.
- Dealing with customer complaints and provide resolutions.
- Reacts to complaint and strives to resolve issues timeously.
- Ensures correct complaint handling process is adhered to.
- Be a resource of support for Key Account Store openings; Key account formal training and product preparation; Golf Days; Trade Days/ Trade Shows.
- Prepare monthly pre-call schedule of activities & maintain a map of daily detailed reports regarding demonstration conducted onto the Handheld Technology.
- Gather market information regarding market trends, competitive activity and requirements for the development of new existing products.
- Demonstrate effective self-management in terms of planning, prioritizing and self-development.