Patient Services Co-ordinator - South Africa

LineIn

South Africa
Permanent
Full-time

23 days ago
Apply easily

Mediq, our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.Be the Calm, Reassuring Voice Patients Rely OnLineIn is growing fast - supporting GP practices across the UK with fast paced, high volume call handling services. LineIn is passionate about improving patient care, and it starts with compassionate, dependable and capable people like you.If you’ve worked in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step.This isn’t a back-office admin job—it’s a demanding, dynamic, high-contact role where empathy, professionalism and communication make a daily impact. it’s a fast-paced, hands-on, contact centre environment where every call makes a difference.What You'll Gain

Dedicated practice support: Work consistently with two GP practices at a time
Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
True flexibility: Work from home with no commute for greater focus on patient care
Supportive team culture: Remote doesn't mean alone - our team is always connected
Ongoing growth: Continuous coaching and training to build your skills and confidence

Your RoleAs a Patient Services Coordinator, you’ll be the first point of contact for patients calling their GP. Your role will involve:

Handling a high volume of fast-paced inbound calls
Gathering and recording essential patient information & medical history and signposting as appropriate
Ensuring patients are triaged quickly and safely (without offering medical advice)
Staying calm and supportive—especially with distressed or anxious callers

Key Responsibilities

Manage a high volume of patient calls with professionalism and efficiency
Meet KPIs related to call handling and service quality
Escalate urgent cases appropriately
Direct patients to online self-service tools when appropriate
Uphold confidentiality and Data Protection standards
Work structured shifts aligned with GP surgery hours
Actively participate in training and team communications
Ensure person centered care by booking appointments and signposting under the guidance of your GP surgeries

You’ll Be Trained To:

Identify medical red flags and escalate correctly
Use AI-supported tools to assist your workflow
Stay professional and empathetic in sensitive situations
Promote digital tools that help patients self-serve
Maintain absolute patient confidentiality

Shifts and Working HoursOur service runs during GP surgery hours. You’ll need to be available for a mix of morning and afternoon shifts, predominantly between the hours of 9.00am to 8:00pm Monday to Friday, scheduled in advance to support work-life balance.What Makes This Role Stand Out?

Variety and growth: Work with multiple practices to build your skills and confidence
Meaningful impact: You’ll be truly valued for the care and quality you bring to patients
Full training provided: No need to have all the answers on day one—we’ll support your learning journey
Management that cares: constant support and feedback to support your growth, development and wellbeing

Join our high-energy team dedicated to patient care.Requirements

1+ year in a high volume, contact centre, patient-facing or reception role
Confident managing high volumes of inbound calls in a fast-paced environment.
Reliable with a strong work ethic and a commitment to delivering excellent service
Excellent timekeeping skills and strong organisational abilities
A quiet, dedicated home working space with, secure and stable internet connection, backup power supply, aheadset and a fully functioning Windows PC with Windows 10 or 11 installed.
Confident using multiple IT systems; strong overall IT literacy
Effective communicator with fast and accurate typing skills
Proven ability to follow protocols and procedures precisely
Able to meet and exceed Key Performance Indicators (KPIs)
Resilient and compassionate when dealing with distressed or vulnerable individuals, particularly regarding their physical and mental health

Benefits

100% remote working role.
Training and development, with further opportunities for career development.
paid holiday + bank holidays per annum pro-rata.
Salary based on experience and qualifications
Supportive team environment

LineIn