Manager General Merchandise
- Western Cape
- Permanent
- Full-time
2 – 4 years' experience as a supervisorGeneral Merchandise experience advantageousCompetenciesCommunication
Controls quality & standards
Customer orientation / Passion for customer
Delegation
Team orientationKey responsibilitiesMerchandise Management
Ensures that hygiene, housekeeping and safe work standards are maintained
Monitors adherence to merchandise/display standards
Conducts regular quality checks on merchandise
Checks that pricing of products are correct
Optimises stock levels
Ensures the safe handling of and disposal of hazardous chemicals
Identifies possible hazards in the workplace
Manages inventory
Monitors quality checks on merchandise
Checks and advises on merchandising safety and hygiene standards
Monitors competitor developments and customer profiles
Develops and builds supplier relationships
Analyses category performanceFinance
Monitors departmental gross margins and turnover and identifies deviations
Conducts bi-annual stock takePeople Management & Development
Evaluates the performance of subordinates against agreed objectives and standards
Monitors, assists and advises on staff performance
Supervises staff
Provides input into scheduling requirements for the departmentOperations & Maintenance
Ensures that all equipment is maintained in effective working order
Ensures that equipment is operated in accordance to laid down standards
Ensures that checks are carried out on faulty equipment before calling out relevant contractor
Ensures that back-ups are well maintainedShrinkage & Security
Ensures adherence to security procedures
Implements shrinkage control measures
Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
Opens and locks store
Attends to alarm call-outs
Ensures that cash office procedures and security checks are adhered toAdministration
Completes all relevant administration documentation
Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines
Monitors and checks that price changes are actioned daily
Analyses stock reports
Confirms daily rosters and follows up on deliveries
Utilises daily stock reports
Monitors daily/weekly turnoverCustomer Service Management
Provides customers with information on store layout, product availability and customer services
Listens, confirms and responds to customer request for products and services
Deals with customers who wish to return/exchange/repair goods previously purchased
Performs front-line duty
Handles customer complaintsSales Promotions
Plans and implements sales promotions
Plans and implements the execution of in-store promotions
Monitors the implementation of promotional activities in store
Evaluates the success of promotional activities in-storeClosing date: 09 September 2025If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Discover who we are