CUSTOMER LIASON (HIGH-END)

• MATRIC CERTIFICATE A MUST, Interior Design, or a related field (advantages).
• 3+ years of experience in sales support, customer relations, or account management.
• Own vehicle, valid drivers license.
• Background in working with architects, interior designers, and luxury homeowners.
• Strong knowledge of high-end fabrics, textiles, and luxury furnishings.
• Excellent communication and interpersonal skills to liaise effectively with architects, designers, and high-net-worth clients.
• Project management skills

• Returns Management: Investigating returns to ensure alignment with company policy.
• Credit and Refund Processing: Handling credit processing and ensuring stock returns are accurately documented.
• Customer Service: Responding to general inquiries, providing professional customer service, and handling complaints following company guidelines.
• Stock and Price Checks: Verifying stock availability, price checks, and reservation requests.
• Claims and Records: Keeping claims records updated and submitting them monthly.
• Client Assistance: Supporting clients with fabric selection and assisting in showroom and event setups as required.
• Administrative Support: Assisting with reports when needed, meeting minutes, and resolving account queries.
• Account Applications: Investigating and verifying new account applications with correct documentation.

Lumina Personnel