Manage the helpdesk with a strong drive for customer service and etiquetteAllocate projects and enquiries and manage IT office operations in a fast-paced and pressurized environmentManage and organize the IT office and equipmentProduce daily, weekly and monthly reportsManage and track IT Budgets, Purchases and general expensesCo-ordinate client work in terms of SLA and OLAConduct all work professionally and in compliance with the Gambling Boards policies and proceduresWork as a team or individually to deliver high quality standards consistently and accurately.Qualifications:Matric (NQF 4),IT related qualification (A+, N+, MCSE, IT Diploma/Degree),verbal and written English skills (NQF 4),numeracy skills (NQF 4),service desk qualification or skills, and at least one year general IT experience and one year in an IT administrative / service desk position.