Virtual Branch Transactional Banking

• Operation industry issues card/eft transactions non -acceptance eg D/O not on dropdown or YOCO payments not going through.
• DT prod issues
• Data integrity issues relating to Bankserve
• Effects not cleared base 1, base 2, SMS,DMS.
• Enterprise provide support for: (cards/eft), logging defects on Excalibur, testing production bugs, enterprise & internet offline.
• Enterprise provide Branch support for: internet banking / corporate banking / enterprise & UDT.
• Cards: order cards/pin mailer /envelopes & recon for stock of cards.
• Log CQLS queries (EFT disputes /recalls) & approve credits (SQS disputes).
• EFT duplicates & SABRIC Repatriation of funds.
• Assists in compiling material for training and prepares PowerPoint presentations.
• Arranges and coordinates meetings as required.
• Takes minutes at meetings for the division & Compiles meeting packs for meetings relating to the division.
• Extracts information from Visa Online and completes VAT invoices in terms of interchange for the respective banks on a monthly basis.
• Extracts the banks invoices from Visa Online on a monthly basis and files these electronically.
• Completes order note and obtains relevant signatures.
• Prepares the electronic payment requisition and obtains relevant signatures and thereafterforwards to the finance department for processing of payment
• Keeps an electronic and filed copy of a schedule of payments made.
• Monitors and maintains key contracts and Service Level Agreements as per the end dates forrenewal purposes.
• Conducts fee comparison with other banks twice a year.
• Extracts reports weekly and as required and forwards these to the relevant meeting eg.

• Monitors ATM downtime reports and assists branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved.
• Monitors offsite ATMs downtime and replenishment and follows process for replenishment ensuring that the ATM does not experience downtime due to low cash.

• Keeps the team updated with new features and assists in training other staff.
• Provide support on new corporate banking as well as old for both internal and external stakeholders
• Mobile applications support on queries escalated by agents.

• Acts as a backup in the absence of the Business Analyst.
• Assists in testing of developments and enhancements.
• Assists in the logging and fielding of calls received from branches and clients.
• Participates in divisional projects from time to time including special projects.
• Assists in coordination of training requirements.
• Attends to adhoc duties that arise and require attention.

• A Certificate of Relevant qualifications in Secretarial/ Administration will be required in order to meet the requirements of the role at the highest level of competence

• A minimum of 3-5 years relevant experience
• Previous working experience in a Banking/ Corporate environment

• Microsoft Office
• Adobe
• Equation
• Enterprise
• iMAL
• Al Baraka Financial System (AFS)
• Secretarial skills
• Excellent Administrative Skills

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