Sales Manager
- Johannesburg, Gauteng
- R23,333-23,349 per month
- Permanent
- Full-time
- offer its clients excellent service, superior value products, and fair treatment always.
- be an employer of choice; and
- play a meaningful role in the transformation of the Financial Services industry.
- Agreed set goals with team members covering performance, quality and development areas
- Apply effective motivational techniques.
- Manage incentive budgets
- Focus on career and skills development of team members
- Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
- Vesting and training of new Sales Agents in the contact center
- Briefing and readiness to deliver on projects and campaigns.
- Drive the achievement of project and campaign targets.
- Escalate call resolution and provision of project and campaign related answers.
- Manage liaison with project and campaign management team
- Manage and maintain focused and highly motivated team members.
- Coach and develop team into a high-performance culture.
- Manage staffing needs, productivity and quality.
- Monitor contribution to target (CTT) figures.
- Adherence to legislation.
- Manage capacity.
- Manage Complaints.
- Manage application of call structure guidelines
- Matric (or equivalent qualification).
- Completed RE 1 and 150 FAIS credits 9 (advantageous).
- Minimum of 3 years team management experience in a sales environment.
- Minimum of at least 2 years’ experience in a call center environment (Outbound).
- Financial Services experience (Long-term insurance and within a sales-oriented environment).
- Sales experience
- Practical experience of IR processes is critical to the role
- Vast knowledge of first line management practices.
- Knowledge of contact center systems and processes.
- Business Processes and Rules.
- Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
- Performance management knowledge - individual and group.
- Dimensions of Management.
- IR