Platform Support Analyst

• Deliver first and second-line support for a wide range of platforms, resolving incidents in line with Service Level Guidelines (SLGs) and ensuring customer satisfaction.
• Manage service requests, including user account creation, deletion, and permission changes, while ensuring accurate logging and categorization.
• Keep our service management platform up to date with workarounds for known issues and maintaining current user guides and knowledge base articles.
• Identify recurring issues and collaborating with Platform Analysts to address root causes, reduce ticket volumes, and escalate unresolved problems appropriately.
• Support the testing of new software releases and contributing to ongoing projects, while sharing ideas for improving platforms and support services with the Platform Management team.

• Focus on developing your skills and your career - we give you the tools, guidance and support, helping you to be successful in your career
• Unrivalled career opportunities – that come from being part of a global group made up of healthcare, staffing and life science brands
• Regular events and incentives, both locally and group wide
• Employer contribution towards medical aid

• Experience in a platform support or service desk support role, with a strong understanding of incident and request management.
• Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
• A motivated and proactive attitude, with strong problem-solving abilities and a willingness to take initiative.
• The ability to manage your workload and priorities effectively, while being a collaborative and supportive team member.
• Experience supporting a CRM platform, along with a good understanding of system integrations and how they impact platform performance.

Acacium Group