IT Specialist

• Develop and implement IT strategies aligned with business goals.
• Research and integrate technological solutions to improve business performance.
• Conduct system audits and support end-user technology initiatives.

• Enhance IT processes and response times to support efficiency and customer satisfaction.
• Ensure continuous support and adherence to company policies and turnaround times.
• Manage vendor contracts and service agreements.

• Design, maintain and secure the company’s network and voice/data systems.
• Ensure high availability and performance of the IT environment.
• Oversee all IT projects and safeguard network confidentiality and integrity.

• Manage hardware and software systems including desktops, laptops, servers, and printers (~200 users).
• Provide remote support to branches and maintain effective patch and print management.
• Administer Symantec, Cisco hardware, and Microsoft 365 environments.

• Monitor antivirus, backup systems, and server health.
• Collaborate with global support for email and encryption systems.
• Process IT-related invoices and manage stock/inventory of devices and equipment.

• Perform asset tagging and bi-annual audits.
• Process IT hardware/software requests with cost-effectiveness in mind.
• Ensure timely invoice payments.

• Cloud PC migration
• Outlook 365 rollout
• SAP ERP implementation
• Network infrastructure upgrades

• Maintain and update global security protocols and documentation in line with HQ requirements.

• Proven experience in IT support, infrastructure, and network management
• Strong technical understanding of Windows OS, networking (Cisco), Microsoft 365, and security systems
• Certifications: A+, N+, MCSE/MCITP (advantageous)
• Strong interpersonal, organizational, and problem-solving skills
• Excellent communication, reporting, and project management abilities

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